Terms and Conditions

1. Booking and Payment

• A deposit is required to secure your booking. The amount will vary depending on the trip and provider. Full payment schedules will be provided at the time of booking.
• Accepted payment methods include credit/debit cards, bank transfers, and other methods specified at the time of booking.
• All payments are subject to applicable processing fees, if any.
• Refund policies vary by provider. Any applicable cancellation fees will be outlined at the time of booking.

2. Cancellations and Changes

• Cancellation policies, including deadlines and fees, depend on the provider’s policies. Clients will be informed of specific terms before booking.
• Changes to bookings are subject to availability and may incur additional fees.
• The agency reserves the right to cancel or modify trips due to unforeseen circumstances, such as weather, government restrictions, or supplier changes. Clients will be informed promptly and provided with alternative options when possible.

3. Services and Responsibilities

• Our agency acts as an intermediary between clients and service providers, such as airlines, cruise lines, hotels, and tour operators.
• We are responsible for arranging travel services as outlined in your booking confirmation.
• Our agency is not liable for acts, omissions, or errors by third-party providers, including but not limited to cancellations, delays, or changes beyond our control.

4. Client Responsibilities

• Clients are responsible for obtaining and carrying all required travel documents, such as passports, visas, and health certifications.
• All personal information provided must be accurate. The agency is not responsible for errors resulting from incorrect details submitted by the client.
• Some trips may have health or fitness requirements. It is the client’s responsibility to ensure they meet these requirements before booking.

5. Pricing and Fees

• Package prices include only what is explicitly stated in the booking confirmation. Additional services, such as excursions, meals, and personal expenses, may incur extra charges.
• Prices are subject to change due to fluctuations in currency exchange rates, fuel surcharges, and supplier rate adjustments. Clients will be notified of any significant changes.
• Additional fees, such as resort fees or baggage fees, may apply and will be disclosed at the time of booking.

6. Travel Insurance

• Travel insurance is highly recommended to protect against unforeseen events, such as trip cancellations, medical emergencies, and lost luggage.
• Clients are responsible for obtaining suitable coverage. The agency can provide recommendations upon request.

7. Itinerary Changes

• We reserve the right to make necessary changes to itineraries due to circumstances beyond our control.
• Clients will be informed of any significant changes and offered suitable alternatives whenever possible.

8. Complaints and Dispute Resolution

• Any complaints should be reported immediately to the agency so that we may attempt to resolve the issue promptly.
• Disputes will be resolved through mediation or arbitration if an amicable solution cannot be reached.

9. Privacy and Data Protection

• Client data is collected for booking and service purposes only. We adhere to relevant data protection regulations to ensure the security of personal information.
• Client information will not be shared with third parties except as required to fulfill travel arrangements.

By booking with our agency, you acknowledge and agree to these Terms and Conditions. If you have any questions, please contact us before finalizing your booking.